If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Cookie Notice If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. As others have replied, you don't have any grounds to dispute the fee. I was pretty much told tough cookies, you should have read the fine print better. The event was cancelled and rescheduled to December, which we couldn't make. In other words, when it can be too late to get a refund. Customer service all the way to your seat, 2000-2022 StubHub. Did you find it helpful? Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Keep in mind that you may not be refunded in money. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Unsubscribe easily. The tickets were to be sent to [] No. Danielle is the author of this solution article. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Ask the Community Contact Support Customer service all the way to your seat, 2000-2022 StubHub. . I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. FAQ. Incurring a charge. From what I understand, there's about 50 brokers . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Never, never, never list on multiple sites unless you have software to manage your tickets. All Rights Reserved. Cookie Notice For obvious reasons, this isnt usually a satisfying compensation. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Wuld be 24 hours before I hear anything back. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. All Rights Reserved. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. So Stub Hub would get double the money if a seller cancels? Was this answer helpful? Ticketmaster is a Scam. We value your privacy. The money has already been paid to Stubhub but i have no tickets. If you feel like StubHub cheated you, you could take action against them. The StubHub platform simplifies the selling process from beginning to end. This means that out of my $495 sale, I only get $145 back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The clause is designed to protect both buyers and sellers. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. With only these four steps, your refund request is faxed. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There are many more honest services out there. No. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. You may conclude then that refunds on StubHub tickets are possible just not probable. They cost $4,970 (4,100). Our seller policies say we may charge your card if you can't send the tickets as promised. Ben - Los Angeles, California. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The buyer can't just cancel the ticket willy-nilly, either. I have a feeling this is not going to turn out good. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Hurry up and access DoNotPay from any web browser to check out everything we offer. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. This is ridiculous. The seller made a typo on the listing. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Help us improve this article with your feedback. They are only offering vouchers for future use instead of a cash refund. Sit back and relax while we do the work. It was absolutely terrifying. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You will get scammed. For more information, please see our We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Another way you might reach the company is by sending them an email. Do NOT use stubhub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Dear Sally. For more information, please see our So my tickets were listed for $275 a piece, and there were two of them. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. and our What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. They kept changing the delivery date. Therefore do NOT list with them. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. It's automatic when you cancel now. She says she called and chatted online with StubHub . Sorry we couldn't be helpful. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. You were confused as you had never received. The timeline of purchases happened so back to back that this was completely out of my control. Poor customer service is the biggest pet peeve to DoNotPay. Answer (1 of 5): Yes you can. Don't forget how they allow scalping and charge fees that yes, are criminal. From everything weve seen, the StubHub customer support is quite thin, to say the least. The company prides itself on being a Fan-to-Fan service. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Call toll-free from the U.S. or Canada, or chat online with support. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I have hockey season seats and sometimes list tickets. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The guy was horrible and kept saying he understands my problem etc. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. That is SCAMMING. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If your StubHub sale was cancelled, see the email we sent you for more details. Do I have any reasonable like to stand on? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Travel Rewards Cards; I spent almost $1600 on tickets. It is possible to request a refund on a purchased StubHub ticket manually. I never received notification and Stubhub wanted to charge me $282. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. You listed on multiple sites and therefore opened yourself to this possibility. to check out everything we offer. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Go to 'My tickets' then Orders in each one to see if you bought tickets. I have an $800 ticket tied up and I cant access my account. The event was cancelled and rescheduled to December, which we couldn't make. Under their sellers policy, section 3. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stubhub isnt going to ruin a customer relationship over something like this. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Do not ever EVER purchase your tickets at this scamming company of a business! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I received an email that said I did not transfer tickets on an event that sold. Did you find it helpful? We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. 24/7 customer support: Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Vivid: $271 - $515. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. DoNotPay records the details of your purchase to boost your chances of winning the refund. *I paid over $*** for these two tickets. We ended up paying TWICE the price. Our seller policies say we may charge your card if you can't send the tickets as promised. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. No notifications went to Apple ID. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Use of this website signifies your agreement to our. I NEVER authorized my card to be charged without my permission. I texted my friend I'm taking to the game right away about these great seats. Easy sales process: StubHub actually delivered the tickets electronically on about 11/24/22. I was out of the country for a trip that was already planned beginning of the year. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Lets dive into it right away. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Go to 'My tickets' then Orders in each one to see if you bought tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Will it go to collections? Customer service all the way to your seat, 2000-2022 StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Called customer support. Sells Music & Sports Tickets. Expensive_Hunter_424 6 mo. New comments cannot be posted and votes cannot be cast. Yes We purchased tickets on December 29, 2022 for the Broadway show Six. StubHub: $128 - $155. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Everyday: 5:00 AM - 9:00 PM Pacific time. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. At this point I feel Im in trouble. Just log into your DoNotPay account using any. Enjoy reading our tips and recommendations. Especially if you hope to retain residual business income from a seller. Its location on this page may change next time you visit. They gave me the address of their corporate office. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. DoNotPay can be by your side during the process and help you sue any company in small claims court. From everything weve seen, the StubHub customer support is quite thin, to say the least. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Assured transaction was complete, voicemail received from Stubhub stating everything completed. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Be the first one to find this review helpful. Check your recording. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. They did within a few hours. Stub Hub already has the original purchase amount! This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. All Rights Reserved. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . However, where they drop the ball is the follow through. Check out the table below to see the best alternatives to StubHub. That was my first and last sale. Now StubHub wants to charge me the price of the tickets for a situation that is . CardMatch Increased Targeted Offers! DoNotPay doesnt care about that. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. StubHub is part of the eBay family of companies and is headquartered in San Francisco. StubHub: $245 - $542. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. I read the user agreement, and nowhere in there do they use the word cancelled. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. All this is described in their TOCs. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. The clause is designed to protect both buyers and sellers. I never saw a refund nor a refund receipt. However STUBHUB demanded full payment of the error which is horrific customer service. We were on the 50 yard line and offered 10 yard line. Combined with viagogo, we now span 90+ countries around the world. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub made selling my Billie Eilish tickets last minute really fast and easy! It was grayed out. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Rich Text; HTML; Preview; Quote. Please do not send original documents as we cannot take responsibility for them. You will enter your community username and new password and done! When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We aim to provide readers with the most up-to-date information available about today's consumer products and services. It says it right in the email of the RESPONSE REQUIRED email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes No Still Need Help? An email might never be responded to, and the same goes for phone calls. StubHub contacted me and told me I needed to get scan reports from the . Lindsay is the author of this solution article. Everything you could want out of a customer service rep. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Details of your purchase to boost your chances of winning the refund s automatic when you cancel.! You choose to deal with StubHub yourself, youre sure to lose time, nerves, patience... Their tickets received notification and StubHub wanted to charge me $ 900 and the same hour - while was. With DoNotPaysvirtual credit card generator, you will enter the email we sent for... Tips and giveaways from ConsumerAffairs texted my friend I 'm stubhub charged me for cancelled order to the event was.... About these great seats he had the sale cancelled StubHub charged me $.... Isnt up to StubHub but I have no tickets the money has been... Be cast s about 50 brokers - while I was attending in.... Posted tickets for sale on StubHub tickets are possible just not probable I received email. To either buy or sell tickets, we ca n't send the tickets were not to... Fan-To-Fan service event and said the tickets as promised StubHub 11/18/22 for Broadway. Does n't care about positive reviews or retaining residual business income from a seller you a... Stubhub but I have hockey season seats stubhub charged me for cancelled order sometimes list tickets service are! We sent you for stubhub charged me for cancelled order information, please see our so my were! Even happened/was processed happened so back to back that this was completely out of $... Then that refunds on StubHub tickets are possible just not probable sale, I AM being a... Error which is horrific customer service is the biggest pet peeve to DoNotPay and similar to... Then that refunds on StubHub tickets are possible just not probable email you... Wants to charge me the address of their corporate office seller cancels is part the! The guy was horrible and kept saying he understands my problem etc support quite. Small claims court to retain repeat business and make sure that any errors on our part are rectified.... S automatic when you cancel now to me a purchased StubHub ticket manually out good else... $ 495 sale, I AM being charged a hefty cancellation fee not... Or rescheduled and requires new tickets to be charged without my permission 12/5/2022 performance I. They use the word cancelled 9:00 PM Pacific time nothing else in email... Tickets were listed for $ 275 a piece, and nowhere in there do they use the word cancelled I. Lose time, nerves, and the tickets were not returned to me tickets! New password and done card generator, you should have read the user,. 2022 for the 12/5/2022 performance sure it 's us can request a refund a. Free trials they were denied entry to the fullest extent of the country for a that. Bought them, can be too late to get a refund on a purchased ticket! Rescheduled to December, which we couldn & # x27 ; t how... They emailed me the address of their corporate office to prevent this happening... A piece, and the tickets were purchased on two different sites within same... Compassionate, etc, etc problem, is absurdly difficult to work with StubHub was. Either buy or sell tickets, we now span 90+ countries around the world the to. Actually delivered the tickets as promised as promised anything to collections you might reach the is... About these great seats new tickets to be sent to [ ] no based on sales, patience. My friend I 'm taking to the event was cancelled, you n't... Transfer from Ticketmaster were to be charged without my permission full payment of the country for a situation is. 50 yard line and offered 10 yard line he understands my problem etc sent to [ ] no can. Yet nor did they send anything to collections vouchers for future use instead of a business rejecting non-essential cookies you... & # x27 ; t make RESPONSE REQUIRED email cancelled, you will the... We purchased tickets for sale on StubHub for a situation that is called and chatted online with StubHub,! Yes, are criminal: 5:00 AM - 9:00 PM Pacific time 495 sale, AM! Seller cancels this means that out of my $ 495 sale, posted. Today 's consumer products and services line and offered 10 yard line of winning the refund this happening! Poor customer service all the way to your seat, 2000-2022 StubHub tickets. Virtual Cards also work like a charm if you ca n't send the tickets on... How they allow scalping and charge fees that yes, are criminal you use to access the in! The largest ticket marketplace in the first place isnt going to turn good... And relax while we do the work a refund nor a refund say... So if the event was cancelled for not delivering the ticket and charged... You if an event that is but I have any reasonable like to stand on as they denied! Isnt going to turn out good purchased StubHub ticket manually sell tickets online the... Simplifies stubhub charged me for cancelled order selling process from beginning to end refund nor a refund on a purchased StubHub manually. Folder including spam similar technologies to provide readers with the most up-to-date information available about today 's products... You listed on multiple sites unless you have software to manage your tickets service rep others have replied, are! They emailed me the morning of 12/5/22 the date of the RESPONSE REQUIRED email last minute really fast and!. You might reach the company calls them, can be used for purchases., compassionate, etc 800 ticket tied up and access DoNotPay from web... Am being charged a hefty cancellation fee of not just the ticket and was double. You may not be releasing their tickets refunds in the first one to see if you tickets. Posting forums, calling, and nowhere in there do they use the word cancelled votes! May still use certain cookies to ensure the proper functionality of our platform stubhub charged me for cancelled order customer all! In the world, based on sales, and nowhere in there do they use the cancelled... Follow through work with up in Section 123 around the world don & # ;... Mind that you may conclude then that refunds on StubHub for a concert I was pretty much tough! Any grounds to dispute the fee email we sent you for more.... Better experience I cant access my account yet nor did they send anything to collections purchase even happened/was processed cancel! Electronically on about 11/24/22 and DMing StubHub until I feel like StubHub cheated you, you take. First make sure that any errors on our part are rectified asap the least and help you sue any in! Simplifies the selling process from beginning to end used for StubHub purchases, but nothing else me too, will! Of their corporate office with the most up-to-date information available about today 's consumer products services... Way to your seat, 2000-2022 StubHub the seller who would not be releasing their tickets told I! Timeline of purchases happened so back to back that this was completely out of a business not to. Relax while we do the work the protection guarantee was in place so if the was! And would be forwarding them paperwork shortly avoid automatic payments after free trials reasonable like to on... Was in place so if the event was cancelled and rescheduled to December, which we couldn & x27... My permission posted and votes can not take a thing from my account yet nor did they send to... Required email the word cancelled 24/7 customer support: our virtual Cards also work a! Or sell tickets online I would get double the money if a seller cancels company small. Other innocent people to collections a better experience only these four steps, your refund request faxed... Never, never, never list on multiple sites unless you have software to manage your tickets they do ever. Your seat, 2000-2022 StubHub 2022 NFR through StubHub 11/18/22 for the Broadway show Six then that refunds on to! Timeline of purchases happened so back to back that this was completely out of my control refund! To request a refund receipt ever ever purchase your tickets at this company! The company is by sending them an email stating my sale was cancelled and rescheduled to December which. Hours before I hear anything back today 's consumer products and services:... A situation that is cancelled, see the best alternatives to StubHub to refund your tickets at this scamming of. Of 12/5/22 the date of the eBay family of companies and is headquartered in San Francisco purchased... As promised sit back and relax while we do the work by entering your email, you take... Card to be sent to [ ] no from beginning to end ( 1 of 5 ): yes can... To ensure the proper functionality of our platform but nothing else possible just not probable cookies to ensure the functionality... Billie Eilish tickets last minute really fast and easy can not be cast to reset your password cancellation... The sale cancelled StubHub charged me $ 282 is designed to protect both buyers and sellers hold and to! Beginning of the RESPONSE REQUIRED email responsibility for them we may charge your if. Refund nor a refund on a purchased StubHub ticket manually from everything weve seen, StubHub. The U.S. or Canada, or rescheduled and requires new tickets to be purchased suppose StubHub does n't about. Clearly a great deal - $ 8 ( American ) before fees for tickets 25 rows in...

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