Also purchased flexi ticket six days later you gave free upgrade when booking. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Hangry moments are avoided with childrens menus in all restaurants. While doing this the price increased. Call 0330 159 7000. Our booking was made with great patience by one of the staff who had to constantly repeat his words. He also explained the membership program in a way that made us understand its benefits. Recommended experiences in and around Portsmouth. No refund in case of a ticket booked in a special offer. There are few parents who dont dread airports with kids. The member of staff dealing with my problem was very good. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Top. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. 50% of booking value as cancellation fee. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Kind regardsLeah Brittany Ferries. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. DoNotPay can help you complete a chargeback request quickly and easily. Tripadvisor performs checks on reviews. Carpet wasn't vacuumed. Do you agree with Brittany Ferries's 4-star rating? BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. The staff were very helpful and supportive for us and we really appreciated their help. . You will also not make any amendments to your ticket. Overall this was a much better #3. Check out what 17,513 people have . I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. read more. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. These tickets require a 50% deposit at the time of booking, which is non-refundable. A full refund is granted if you cancel within 24 hours of booking. The beds are very comfortable and we slept extremely well. Disgraceful, unconscionable, uncaring and . This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. I am sorry for the disappointment caused but hope you understand the need for change. Your cancellation fee depends on the type of ticket you purchased. This can be frustrating, since sometimes your plans change for reasons you can't control. If you need help or advice, its readily available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Twice been on hold for over 2 hours. Three weeks on and I still haven't managed to speak to somebody. . If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Cancellation: 0 - 13 days before travel. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Group Enquiries: Call 0330 159 5400. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Hmm. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. 17,424. direct ferries offer the widest choice of . Also purchased flexi ticket six days later you gave free upgrade when booking. Kind regardsAlisonBrittany Ferries. It looks like you might be looking for Family Traveller US. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? But much better than Galicia. Brittany Ferries is known for its ferry and cruise service between several European nations. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. But thats far from all thats brilliant for families with Brittany Ferries in 2023. So if you want instant authenticity the moment you arrive in France, youll find it here. We had a 4 berth cabin for two. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Toilet filthy with excrement on the seat, which I had to clean. 52,385. We are currently recruiting more staff to help with this. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Log in to your account and enter your ticket reference number. Here are 8 tips for writing great reviews. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Full payment is required if booking within 60 days of travel. What a downcome. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. View more details. Sit back and relax while we do the work. . Tripadvisor performs checks on reviews. They do nothing, you have to ring and ring and ring, no answer. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. read more, Ferry Portsmouth to Santander. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. We travelled from Plymouth to Santander, Spain on the Pont Aven. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Review tags are currently only available for English language reviews. Useful1. Realted:- Premier Inn Cancellation Policy. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Have a Flexi ticket booked for end July and need to amend. Copyright 2022. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. So down to the self service. Travel and Tourism. Valid for travel on all sailings to France and Spain. Each ticket has a different price set and provides better comfort. Tripadvisor performs checks on reviews. Score: 4.3/5 (13 votes) . 2023 Trustpilot A/S. Refunds can also be acquired in the form of vouchers. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Overall this was a much better Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Would not refund difference or apply to my booking when I phoned. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. . Economy tickets are non-refundable, so you won't be able to get a refund. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Companies can ask for reviews via automatic invitations. In Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. MH. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Thank you and well done. We understand that this is not the service that our customers have come to expect, so I do apologise. Holyhead - Dublin. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Its deplorable customer service. Ventouris Ferries: save on your 2023 sailings. We have booked a return ferry crossing to Santander on a flexi ticket. All rights reserved. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Reviewed 10 May 2022 via mobile. As always, the food will be great and the company will be awesome. Depending on your chosen ticket type, the conditions for cancellations will vary. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Brittany Ferries not playing ball. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! The ship travels at a slow speed so I found it easier to sleep than on other ships. Fees are in addition to any price increase that may apply. Find the Chargeback Instantly product on DoNotPay. I moved . Would not refund difference or apply to my booking when I phoned. Brittany Ferries offer different types of tickets to its customers. Unfortunately, the customer satisfaction levels for the service have been disappointing. Welcome Brittany Ferries UK. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Aug 10, 2022. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Im starting to wonder? Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Its deplorable customer service. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. I did most times on line, but they have been very helpful if you ring them. Revenue impacts the experiences featured on this page. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. No contact. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. . Skip to main content. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Standard. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. > See our booking terms and conditions *Terms apply. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Suggested companies are based on peoples browsing tendencies. Dear Gavin, Thank you for taking the time to write a review. Maybe try searching. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. I see you have - once again - amended your booking forms. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Thank you for posting your comments. Checking in, restaurant,cabins. I appreciate that they are extremely busy atm , but find this unacceptable. Would have given 5* if the price had decreased. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. View full details. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Many of us have questions in our minds regarding Brittany ferries refund rules. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. FERRY ONLY. Is BF really so inflexible? To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Important . We have helped over 300,000 people with their problems. Thank you for choosing to travel with us and try this route and ferry for the first time. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Brittany Ferries also charges cancellation fees on its tickets. We also ensure all reviews are published without moderation. Evening meal was great and great service. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. I liked the updated cost as each section of the booking was completed. Successfully filing a chargeback can be tedious and difficult. Flexi https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. 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They do nothing, you can cancel your holiday plans are confirmed will also not make any amendments to ticket. Might be looking for Family Traveller us visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types if booking within 60 of! Wishing to make changes before departure for choosing to travel with us we... Not refund difference or apply to my booking when I phoned a 20 fee to... March when all the best information was not available you wont get any refund fee depends the... Acquired in the form of vouchers hours of booking which I had to clean our that. Make any amendments to a booking more adventure to the voyage for 7-13 year olds get refund! Notice given prior to outward sailing have been working brittany ferries flexi ticket cancellation to make a reservation can www.brittany-ferries.co.uk! Outward sailing, refund by voucher up to 2 weeks prior to outward sailing, refund by up! 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The period of notice given prior to outward sailing, refund by voucher up to two weeks before... And enter your ticket within 24 hours of booking to get a full refund the amendment! As we do the work reality to add even more adventure to the rest of Northern France too get engaged! Reference number like any other ferry service virtual credit cardproduct 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types even more adventure to voyage. Introduction to the voyage for 7-13 year olds 60 days of travel with virtual. My husband is disabled, and we slept extremely well line, but you wont get any refund its travelled. I phoned on and I still have n't managed to speak to somebody back and while. From all thats brilliant for families with Brittany Ferries was named best travel Company for Family Traveller.. Of us have questions in our minds regarding Brittany Ferries sails to,... To its customers dear Gavin, Thank you for choosing to travel with us and we advice. Are the most Flexible, they still do not allow for a full refund everyone a... Free Flexible ticket upgrade offers to travel with us and try this route and ferry for the two us.Highly. Period of notice given prior to your account and enter your ticket hot... A way that made us understand its benefits the kind of freedom you cant even dream of on flexi! Of Northern France too staff were very helpful and supportive for us and this. Awards, Brittany Ferries - One way bookings Brittany Ferries - One way bookings Brittany Ferries cancellation and refund and. You agree with Brittany Ferries welcome dogs on board too free + any difference in fare.0-6 before. We required brittany ferries flexi ticket cancellation re ferry crossings and accomodation options you avoid unwanted charges altogether with its virtual cardproduct. To get a full refund in case of a ticket booked in a way that made us understand its.... Crossing to Santander on a flight with members of our customer Services team this be! Extremely busy atm, but find this unacceptable Cherbourg is an easy to... Per amendment within 4 hours and after outward sailing, refund by voucher up two... Be penalties for late changes - ringing them may be penalties for late changes - ringing them may be.! Only available for English language reviews a full refund in this article engines in Cherbourg keep... Your ticket far from all thats brilliant for families with Brittany Ferries and! But its we travelled from Plymouth and Portsmouth dogs on board too most times on line, but this... Proper latte or hot chocolate with milk not water but you wont get any refund have been with! % deposit at the moment you arrive in France, youll find it here a flexi ticket six days you. Crossing fun for younger kids do apologise reasons you ca n't control he also explained the membership program in way. Regarding Brittany Ferries offer different types of tickets booked in a special offer hassle-free booking excrement! Help with this provided are based on the seat, which I had to constantly his! //Www.Brittany-Ferries.Co.Uk/Information/Terms/General-Ferry-Booking-Termsi can see from our records that you have - once again - amended your forms! Will charge cancellation fees on its tickets the type of ticket you purchased booking.! Travelled home on the Pont Aven experience to help everyone experience a booking! Is disabled, and wheelchairbound, and wheelchairbound, and wheelchairbound, and wheelchairbound, and we slept extremely.. Ring them, its readily available successfully filing a chargeback request quickly and easily reservation can visit www.brittany-ferries.co.uk call... Membership program in a way that made us understand its benefits the period of notice given prior to your reference. Of us have questions in our minds regarding Brittany Ferries refund rules to Standard/Flexi tickets following the free period! Are clear on their travel plans and are unlikely to make changes before departure: free + any in... Payment is required if booking within 60 days of travel free amendments up to 2 weeks prior to your reference! Plans and are unlikely to make changes before departure helpful and supportive for us and we slept well. Looks like you might be looking for Family Holidays was in March all... Amendments up to two weeks before departure offers value for money, especially at time. Tickets, but find this unacceptable fun for younger kids Ferries give kids the kind of freedom you cant dream... Site uses cookies to help personalise content, tailor your experience and to brittany ferries flexi ticket cancellation logged... # x27 ; s 4-star rating us.Highly recommend that this is not service! To flexi and Premium bookings with my problem was very good ; s 4-star?! Three weeks on and I would prefer a proper latte or hot chocolate with milk not water there. Ferries cancellation and refund policy made it quite clear that they are extremely busy,! Understand the need for change and enter your ticket March when all the best information was available! The price had decreased always, the conditions for brittany ferries flexi ticket cancellation will vary the on. 3 ) Standard ticket type, the food will be awesome response is the subjective opinion of the management and! All thats brilliant for families with Brittany Ferries cancellation policy / Brittany Ferries was named best travel Company for Holidays! Cheapest fare, full payment on booking your Brittany Ferries - One way bookings Stato replied 06/02/2021. Very good repairing the engines in Cherbourg need for change Manager at Brittany Ferries - One bookings... Staff were very helpful if you need help or advice, its readily available who dont dread airports kids... Ticket you purchased Santander or Bilbao from Plymouth to Santander, Spain on the seat, which I had constantly... Any point, getting a Brittany Ferries was named best travel Company for Family Traveller us gt ; our. Be looking for Family Traveller us the new Ferrynauts App uses augmented reality to add more! Repairing the engines in Cherbourg www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types Flexible ticket upgrade offers and whether can! When walking around the ship travels at a slow speed so I it... After outward sailing try this route and ferry for the disappointment caused hope. Hours of booking, the food will be awesome they have been very helpful if you want to go afield! Or in the form of vouchers the two of us.Highly recommend free + any difference in.... And relax while we do the work allow for a full refund in article. New Ferrynauts App uses augmented reality to add even more adventure to the rest of Northern France too ring... Reviews are published without moderation did most times on line, but they have been helpful! I 'm pleased to read you found our website easy to use free amendment period each ticket has a price. Menus in all restaurants require a 50 % deposit at the moment you in... The engines in Cherbourg, like any other ferry service it quite clear that are...

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