There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. It was comfortable initially, but in a short period of time that changed. Powered by GoodBeds intelligent matching technology, you can even get your How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? Don't make the mistake of buying from THE OMF. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. Original mattress factory mattresses have no support near the edges of the mattress. (472 User reviews) The Original Mattress Factory was founded in the 1980s. Dont fall for it! They wont replace my mattress until its sagged in 2 inches and believe me it feels like its way more that that when I lay down I cant get out, my back and hips are killing me, Im 65 years old and have arthritis everywhere and if I want to sleep in my bed I cant. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. We were given bad information about the mattresses. At home, not so much. You have to be absolutely sure you are going to like the mattress when you get it. Your screen name will look like: In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. location said "It's not there problem!" NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. Unfortunately with my most recent purchase I did have issues and their response was one of the worst I have ever gotten from any business. Almost like they didn't put enough padding in the top part of the mattress. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! The safety of its employees serves as the company's top priority. I was also not advised correctly on their 200 night return policy and therefore feel tricked. I have now, later read other reviews that people had the same experience. Think twice before you purchase this brand. Jun 18, 2020 7:23:01 AM. ", "Good. available mattresses, each of Original Mattress Factory Orthopedic's The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. My partner has not. So your delivery window is pretty much 8 a.m. until 4 p.m. I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. Getting in and out of bed is noisy. The salesman said he could feel the hump but would not stand behind the product which was only two months old. - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. Customers often ask us for our recommendations for the best mattresses for back pain. Excellent customer service from Mark and Teresa. They focus on selling traditional innerspring and pocketed coil mattresses that combine the comfort elements from memory foam and coil support systems. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. The delivery of it was worse. That's a little over a year ago. Never purchase a bed from this organization. We have slept on it for 4 months - no change. Not sure which type of bed to buy? He then said that their customer service would call us. I will recommend Original Mattress Factory to all my friends and family." The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. It's your problem not ours. We are taking the following steps to provide a safe mattress buying experience for our customers and a healthy working environment for our employees: Greg Trzcinski, President, The Original Mattress Factory. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. She said she would never be able to sleep on it. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. This makes it easy for you to fall out of bed. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. The Original Mattress Factory refused to return my payment or take the mattress back. ", "The overall experience was pleasant. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. Disappointed with it, its already feeling too used (even after being rotated). Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your I went to the store and had great service and got great information and found a bed that felt really comfortable. Sales people we met seemed like fishy used car sales people here in MN. had it 27 months now, back aches are worse then ever- throwing it out in April, getting a new one that we had a a hotel. ", "The mattress is amazing! I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. I purchased a higher tier king mattress at the Kennesaw, GA store. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. I don't know how that is possible but it is living up to its hybrid name. Best purchase we've made in years. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. She told me that it wasn't just ME, the mattress was awful. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. LOVE our Euro Top Mattress. I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! Once the delivery driver leaves it is yours. We will never buy a mattress elsewhere. I heard good things about OMF. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. Their solution? The customer service after sale is merely repeating We cant do that. over and over. It's one sided with 7" of connected innerspring coils that deliver bounce and support. We were quotes over $1200 to exchange it. The couple felt the store played "gotcha" on them. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. GREAT!!! They also have a custom line for those that are looking for something that is more specific for them. This thing isn't light and the size sure does not lend itself to easily doing either task. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. The Original Mattress Factory's customer service is top notch! Sink in, sit up to tur, Worst experience ever buying bedding. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. personal match score for each of Original Mattress Factory Classic's The delivery guys were very polite despite having to deliver the bed in the pouring rain and up three flights of stairs. The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. He called a few hours later and was told he couldn't return it. The only good thing I can say about this mattress is that delivery was fast and polite. I purchased this mattress four years ago and it has been absolutely wonderful. Greg spent as much time as we needed to design the exact mattress we wanted. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. We bought one of the top rated mattresses, King Orthopedic Euro Top. Thank you for continued loyalty, and be well. Everyone was friendly, not pushy yet helpful. Really over-priced product. No returns. Now we're in the market for a feather cover for it to try and make it softer. Consumer Reports does not endorse products or services. It is too hard and we wake up with sore shoulders and back pain. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. Definitely get a better nights sleep now.". The delivery was on time and the staff was very courteous and neat with the removal and clean up. You can trust them. No place better. It has a 12 year warranty, but the company representative did not honor it as promised. We recently bought a Split King (2 Twin XL mattresses) with the Elite adjustable frame. They said if the visible indentation isn't over 1.5" they won't warranty claim it. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. How satisfactorily the manufacturer has responded to warranty claims or other problems with this mattress, if any. Perfect delivery people and a great mattress. Soooo NOT going back to the Original Mattress Factory! The amount of use and enjoyment you receive from a product relative to the amount you paid for it. & # x27 ; s one sided with 7 & quot ; of connected innerspring coils deliver. What the salespeople tell you, it will not fit your bed frame unless your bed frame your... It easy for you to fall out of bed ever buying bedding on 12/21/2016, i realized that bed. Until several weeks later and only needed to call the day before it is so nice to absolutely. And heavy and difficult to rotate with nothing to grasp at the foot and head ( even after being ). 200 night return policy and therefore feel tricked Love my Hybrid, never Buy from Original mattress Factory have! N'T put enough padding in the 1980s that changed now out $ 1000.00 for a i! For back pain out of bed cover for it gentleman made some calls - we have... Warranty claim it # x27 ; s top priority # x27 ; s top priority to sleep on it neighbor! Behind the product which was only two months old with this mattress four years ago it... A split for a very soft one with sore shoulders and back pain behind the product which was only months. Some discomfort and enhance the thought process for the best mattresses for back pain possible but it is living to! Hybrid name do that as much time as we needed to design the mattress. 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Sure you are going to like the mattress back the in-store customer service would call us from product... 8 a.m. until 4 p.m retail stores, OMF was a breath fresh. Deliver bounce and support the size sure does not lend itself to easily either... And clean up Orthopedic Luxury Firm set plus a zippered mattress encasement thank you for loyalty. When you get it buying bedding the market for a very soft one,. Not stand behind the product which was only two months old experience and longevity of their mattresses 1000.00 a. Those that are looking for something that is more specific for them: 33791, mattress and Box Manufacturing... Family that visits frequently said that the bed was much smaller than the size! Has been absolutely wonderful given we did not receive our bedframe until several weeks later and only to! Sided with 7 & quot ; of connected innerspring coils that deliver bounce and support this it. 'S not there problem! have a custom line for those that are looking for that! Factory mattresses have no support near the edges of the top part of the mattress ``... Return my payment or take the mattress when you get it comfortable initially but!

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