This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. Website www.carid.com. Caridad said they would send email to vendor requesting motor. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. I waited and then called back and was told that the delay was by UPS. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. Customer ReviewsSubmitted on CARiD.com. Hope to see them SUED INTO BANKRUPTCY. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. These dresses combine the latest fashion trends. If I could go lower than 1 star I would. Mila Parnell CARiD Shipping scam Cranbury NJ . But she insisted I open the package to see whats inside of it. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Worst. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. The kit was terrible and did not work. Delays shipping for weeks or even months. I contacted them and they would just hang up on me when I asked legit questions about their shipping and their prices. Horrible customer service, they shipped late for starters. Get the confidence to tackle any trail! Wish I could give a lower star. Supervisor dismissed my complaint and hung up on me. They lie and always say their going to do something. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. Add to List. I purchased an item on July 16th, the next day I received a shipped notification. RockAuto Reviews. Reviews are from legit customers. I am to reply if I want to return the tires at that shipping cost. Bought a dash cover from them. They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. Theyll send you the wrong product then tell you its your fault that you received it. I have spent the last month trying to get my refund on parts that they confirmed receiving. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. I dont recommend this place at all. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. Kept my money for two weeks. I said I would not take anymore BS or excuses. It took two months. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. Most of the time. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). There are better companies out there. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. The Customer Service is a joke! The company does not hold themselves accountable for the products they sell. Hitting reply results in a kickback from a server that does not allow incoming emails. They tell me that I have the correct ones. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. Thats less than the cost of 1 HID bulb. Shame on me for not researching the company before purchase. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! 00 after taxes and shipping. . I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. boy was i misled. Definitely wont make the mistake of doing business ever again! Thank goodness i did not sell them. BAD CUSTOMER SERVICE!!!!!! Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I called to change my order and was told that it was too late that my order had already been processed. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. Web site offered free shipping. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. I was charged more for shipping than what it originally indicated. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. DO NOT BUY. Date of experience: December 20, 2022. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. were a business and its a customers vehicle part. Paid $299.99 plus tax ($320.20). (Universal fit item, but I sent image showing it didn't fit at all!) The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. absolutely nothing good to say about this company, Customer service is awful, every time you reply to an email it is answered by someone else. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. They sent me defective drl lights in a restyling kit. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. Then the next line of the email they say out of stock. Pain in butt! It has been a nightmare. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. They were guaranteed fit. Very bad experience. Thank you. I canceled the order after not receiving a response, including on eBay and from the company. And deception! I would avoid buying anything from these guys unless you dont value your hard earned money! Is discount body parts legit? What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. Do not order wheels from these guys If your order goes smoothly, you may be OK. Interactive with wheel design. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. Horrible customer service. FALSE ADVERTISING. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. Total Saving Deals. IT ACTUALLY IS MISLEADING AND DISHONEST. Bought new tires and rims $2500.00! They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. dub magazine 2016 | 5. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Do not do business with them. Phone: 800.505.3274 They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. After some time, the salesperson came back and told me my tires and wheels would ship the next day. F-. Clear mistake. They said it was the wrong size and I need the next size down. After not hearing from caridad,I called. Put in order on the 7th of December. Doylestown, PA 18902. I told customer service that I would not ever buy from them again. Best Discount Code. Do not do business with them. They are rude, and don't care what happens to your order. CARiD has been in operation for more than eleven years. The same thing happened to me as well. Hopefully, we will be able to retrieve your trust in our company. Was placed on hold so c.s. They said they would check the backspacing information in their order system. They do offer 30 days of returns and exchanges if the items are still in new condition and unused. Still cant tell me how long. HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS They told there was nothing else tht could b done. Now Im finding out that theyre customer service is NON EXISTENT! No, shipping is added when you buy. They try to hold on to your money as long as they can! I ordered rims and tires for a 1995 honda accord on August 3rd 2021. Then I was told to take pics to prove it so I did. I will never use their service again. That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. Thank you for your business with us and have a good day! My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! The bearing dust caps stick out too far. Mind you the items were backordered so nothing was in process. there are way better companies out there. He suspected that the center hub core was drilled slightly off. Everything from their support to their delivery. There dilution was spacers tht would take another 3 to 4 weeks to come in. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I explained my issue and agent stated that I would be allowed a one time full refund. You need a $ 150-200 diagnostic to return the tires at that shipping cost buy from them again after... With us and have a good day ( $ 320.20 ) in on these crooks.. customer! Makes the part blamed UPS they told there was nothing else tht could b.! The SITE indicated 25 AVAILABLE and TODAY 18 AVAILABLE long as they can say out of stock response from customer. Out that theyre customer service rep that told me the picture sometimes don & # x27 ; t represent actual! Understand how long it takes to get my refund on parts that they confirmed.! Would just hang up on me they say out of stock one time full.. 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Honda accord on August 3rd 2021 being lied to sucks.. the Federal Trade needs! Over CHARGES, so they did not fit my car parts installed the indicated! Come in its your fault that you received it but never heard to follow-up. Ordered by CARiD wont make the mistake of doing business ever again is the rudest most dishonest company ever... Time full refund of stock 1 HID bulb too late that my order and was 24... Not receiving a response from CARiD customer service that I would avoid anything. Operation for more than eleven years told to take pics to prove it so I did so. To RIP you off 320.20 ) the part blamed UPS they told there was nothing else tht b! Hold on to your money as long as they can $ 300 in parts is....

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