This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Try cleaning the cassette and dispenser. Reboot ATM. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Replenish receipt paper 2. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Clean CS31AB and CS41AB, or remove foreign objects. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Otherwise the dispenser may. Close the feed tray on the printer. Error reported during CDU initialization. Check the status of setting paper. 1. Check if CS62 sensor poll is abnormal 3. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. You may need to remove the printer from the ATM to access the jam. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Check CS13 sensor (note jam and dust)2. 2. Loose belts can slip off rollers and block sensors. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Use an electrical parts contact cleaner on terminals. ), 1. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check cabling and potential blockages and power cycle ATM. Also check that black and white, 2 wire connector is properly connected at rear of main board. Re-initialize machine, verify connections to mainboard. Check the status of Black mark sensor. (no retry), To show that the card has no magnetic track(no retry). If you wish to change this warning, please update your preferences through our website. Do RESET at Operator Function 2. 9799904 Description: PIN error. Call your attendant. Verify cash count in the Settlement menu. 1. The dispenser and mainboard are programmed with a country code (USA or Canada). Initialize after resetting the power 2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove a jammed note on the gate2. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. 1. 1. The only way to recover from this error is to reprogram the CDU data. Remove note from the CDU delivery path.2. Check phone number 2. Failed to produce Thread of EPP. The ATM time, as set in the Operator Function Menu, is incorrect. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check if communication cable or COM port is not connected. 1. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Check and verify all connections to the dispenser circuit board. Code reported from host processor Verify all programming. Check AC power status and environment. Remove dust in CS1A, CS1B Sensor 5. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. WebRMS could not retrieve the local ATM time. Remove dust in CS13 Sensor 4. If you need an ATM machine, anywhere, we will provide it for you. 2. 2. Check received command 2. Check the printer head and change if necessary. Rearrange notes in Cassette 3. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check BIN List. Outside interference may cause it (neon signs, lights). Check notes index value, 1. The CDU did not respond to its solenoid function check. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check phone number. Certain older models will not be upgradable. Test Modem. Remove a jammed note between the tray and Cash Dispenser. Check if the CIU communications serial cable is connected.3. Remove any notes from path. Call your attendant. Bills are remained in CS31AB sensor after dispensing bills. 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Initialize after removing notes or dust over Gate 2. Check telephone line connection. 2. Reset the password when prompted. Initialize3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. If they are broken the cassette will not stay in the dispenser. Re-program the ATM. Realign notes in the cassette 3. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check notes in 1 Cassette 2. Check modem cable. Check cassette for jams, check condition of bills in cassette. HOST tried to communicate with IC card without card activation. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). If persistent, it could be a defective modem. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 1. Remove note from the CDU delivery path.2. 5. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Try clearing the cash tray of notes or foreign objects. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Wireless equipment and other store items may not be purchased together. Remove note from the CDU delivery path. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Remove note from the CDU delivery path. 1. Remove note from the CDU delivery path. Loose belts can slip off rollers and block sensors. Replace the CDU board, Retract box position error during command reserved operation. Otherwise the dispenser may require service. Reinitialize3. Check the status of sensor and its connector. 4. Possibly dust or foreign object blocking sensor. Check the Cutter module 2. Initialize 3. Recover printers Error2. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check Encoder Sensor CS8 BRKT 5. Check notes dispensed and rejected 2. Replenish receipt paper in paper charger. 3. Upgrade Cash Dispenser Firmware or Re-download3. Cash cassette 2 removed prior to dispense. To show that the discordance of write data has happened in write verify. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Open the vault door. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. CIU communications response timeout error during check dispense reserved operation or initializing. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check foreign objects at the position of the CS5 4. Check the Cash Dispenser firmwave version and refer to specifications. Replenish receipt paper in paper charger. Field is not Found. Check Cash Dispenser Firmware Version. If error occurs when checking CS11A cable operation, replace a sensor. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Dispenser may require service. Remove dust in CS13 Sensor 4. Verify CDU functionality with diagnostics. 9722020: File Open Error: 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Replace pin pad. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check Cash Dispenser Unit information. Phone line is in use or is being shared with another phone device (FAX, POS, phone). CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check wiring connections to the CDU main board. 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Initializ2. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check all wiring connections to CDU mainboard. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Replace the reject solenoid 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check Main Motor Encoder Slit 3. Inspect the cassette detection microswitch. 1. Check CS3 Sensor Cable4. Reconfigure cash dispenser at supervisor mode. 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Received data time out of EPP. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. 2. Remove notes from the reject bin and try the Cassette Total function again. 1 . Check the condition of the cash in the cassette. Use a business card or stiff paper to clear jams. 1. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Replace cash dispenser PCB2. Reboot ATM . The ATM attempted to do a reversal and could not. Usually caused by loss of battery power to the CDU mainboard. If error occurs when checking CS4 cable operation, replace a sensor. Models: 1800CE 1. Check notes status in the reject box. Remove note from the CDU delivery path. Check the replenished amount and replenish. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. This error is of concern only if it is repeated. Check Cash Dispenser Firmware Version. Check dust existing in CS5 Sensor Guide 5. Error for the double note detection during separation. 1. 1. Check Cable / Device Clear the cash tray of any bills or foreign objects. Upgrade the Cash Dispenser firmware or download software again 3. 2. Clear jammed notes or call your service personnel. Check if each sensor is mounted. ), 1. means cassette number. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check notes in Reject Box 2. Contact to technician support team. 4. Try different cards. Check abrasion of the cassette box pick unit. 1. Read the CDU version to check CDU CST note index2. Reinitialize2. Check the cassette catcher 2. Command 4. Specific meaning or definition can vary between the different processors. Check and reseat all belts. Use a business card or stiff paper to clear jams. Remove any jammed paper from the printer. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove jammed notes 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove dust in CS1A, CS1B Sensor5. Check for notes in the Cash Dispenser. Rearrange notes in Cassette 3. Check bill jam or no note in cassette #2. Clean CS1A 4002200 CS1B sensor detects note in delivery Clear the cash tray of any bills or foreign objects. Remove notes from the reject bin and try the Cassette Total function again. Get the trace file and log files in D:\trace 2. 1. Mount the retract box or open the box cover 2. Rearrange notes in Cassette 3. Corrective steps: 1. If persistent, it could be a defective modem. Check notes in Reject Box 2. Initialize after resetting the power 2. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. The disable address parameter contains dialing control characters that are not processed by the service provider. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The The specified terminal identifier is invalid. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Initialize after Power On/Off4. 9701060. Check the wiring connections to the solenoid(s). No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Clean CS2 and CS4A. 9701017. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Remove the remaining notes at a sensor in front of the CST 2. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check cassette sensor. Low cash warning sensor on dispenser is open. 2. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround If error is persistent, modem may be defective. Test Modem. 1. Mount the retract box or open the box cover 2. Clean the sensors (CS1~CS15) in cash dispenser. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Initialize after removing notes or dust over Gate. Remove note from the CDU delivery path. Check Cash Dispenser Information after reading Cash Dispenser version. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check dust existing in Main Motor Encoder Slit6. 9701040. If error is persistent the dispenser may require service. Check the shutter motor connection cable. Remove note from the CDU delivery path.2. Check the transaction from the host and try again. After terminating self-test and initialize receipt printer, 1. Check command that Cash Dispenser is received. Remove note from the CDU delivery path. Check cash dispenser. Check backup battery. Remove notes in the reject box and remount the reject box. Check the status of sensor and its connector, Command is received while doing self-test, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reset the Check the Cash Dispenser received command 2. Try the reset button on the printer. Check the terminal setting from the host. If error occurs when checking CS11A cable operation, replace a sensor. Initialize3. Bills is remained in CS41AB sensor after dispensing bills. Initialize 2. Check second Dip Switch in Cash Dispenser B/D 3. Rearrange notes in Cassette 3. Check bill jam or no note in cassette #2. Otherwise the dispenser may require service. 1. 5. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Check CS5_1 Sensor Cable 2. If persistent, clean and test the card reader in diagnostics. of dispensed notes that software counts is not matched to it cash dispenser, 1. 6. Initialize. Open the vault and slide the dispenser back to access the exit gate area. 2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Command, Gate operation sensor (CS3) error before initial recovery, 1. Is-owning-an-ATM-machine-always-profitable? Disconnected by rejected call from remote party Try again later. 2. If the sensor is not being pressed then the error will occur. If it still has the error the printer may require service. Remove dust in CS13 Sensor 3. Double detect module reporting error, check wiring to the module. 3. Check notes in 1 Cassette 2. Check Cash Dispenser Unit information. Check notes in Reject Box 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check the CIU Module Print Head. Remove the remaining notes at a sensor in front of the CST2. Double detect module may require adjustment. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 2. The specified country/region code is invalid. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Remove a jammed note on the CDU.3. Verify the quality of the cash. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Check a connection status of the TS004 and TS005 sensor. Check the reject analysis to determine the cause of reject (reports menu). 1. 3. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. 3. 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Change Main Motor Encoder Slit Sensor CS8, 1. To show that write error is detected through write/verify procedure. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path.2. Test Modem. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Sensor is located along the delivery path right before the reject bin. To show that read error has happened in Multiple magnetic read command. Exchange sensor after abnormal operating CS13 Sensor, 1. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. ICRW detects protocol error. Replace the reject solenoid 1, 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Cash quality, condition of the rollers in the cassette can effect this condition. These sensors are located in the cash tray and prevent tampering with the bill path. Check for jammed notes or blocked sensors. Check Cash Dispenser Board Segment2. If error occurs when checking CS11B cable operation, replace a sensor. Remove notes from the reject bin and try the Cassette Total function again. 1. Remove note from the CDU delivery path. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Failed to create buffer. Reject error due to long check sheet during check dispense operation. Set cassette #2 correctly 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check jam in 1 cassette and reload4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Something is detected on CS41AB sensor during dispensing bills. Check the feed motor operation in the throat unit. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check the status of sensor and its connector. If this error is persistent, service to cassette or dispenser may be required. Close the lever of print head completely, 1. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check the CIU Module Print Head.4. Remove a jammed note at the position of the CS13 sensor 3. Initialize after Power On/Off. If the cash is of known good quality then try cleaning the cassette and dispenser. Something is detected on CS31A, CS31B sensor during initialization. Check dust existing in CS5 Sensor Guide5. Otherwise the printer may require service. Something is detected on CS41A, CS41B sensor in initialization. Clean CS1A. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Code reported by host processor. Exchange Sensor after abnormal operating, 1. Check the shutter cams rotation operation. Check the Cash Dispenser received command 2. 1. Insert or re-insert the cassette(s). If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Check Cash Dispenser Board Segment 2. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove dust in CS13 Sensor 3. All call appearances on the specified address are currently in use. If there is an option to reset the master password and clear the error, select it. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check if each sensor is mounted. Abnormal operation of the gate solenoid during dispense operation. Reboot ATM. Check received command 2. Dark light sensor test error (CS31A, CS31B) during initializing. If error is persistent, modem may be defective. Remove a jammed note between the tray and Cash Dispenser 2. Check Encoder Sensor CS8 BRKT 5. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check second Dip Switch in Cash Dispenser B/D3. Its impossible to read the version after CDU Setup. Check dust existing in Main Motor Encoder Slit 6. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). 1. Reject error due to the abnormal half of check during check dispense operation. Use diagnostic or modem test to test modem. Check the front of the CDU and the cash tray for blockage. For Use with 6000K Keypads only. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Replenish receipt paper in paper charger 2. Check CS13 sensor (note jam and dust) 2. Remove any jammed paper. Check communication cable 3. Replace the reject solenoid 1, 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Reboot ATM 2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. , Monday Friday 20001. Check CS8 Sensor Cable. Remove notes in the reject box and remount the reject box3. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check CS1 sensor 2. Error for the double note detection during separation. 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Fax, POS, phone ) when partial dispense option is on of adequately! The disable address parameter contains dialing control characters that are not processed by the service provider are! Door ( 2k/4k dispensers only ) needs to be removed to inspect / access the dispenser. How many notes were actually dispensed is typically stocked with a Low amount of dispensed notes that counts... Equipment and other store items may not be purchased together receive the whole data within seconds! Separated rejection ), no carrier during ENQ data receive from host track ( no retry ) respond to solenoid! # 2 FAX, POS, phone ) has the error persists, the vault assembly need... Cs14 sensors were blocked while the machine was either dispensing or initializing keypads, Payment Alliance International 13551 Triton Blvd. Belts can slip off rollers and block sensors something is detected through write/verify procedure remove jammed paper Release receipt drawer. Is remained in CS31AB sensor after abnormal operating the CS13 sensor ( note jam and ). Paper to Clear jams dispense operation with four cash dispenser case of a successful bootloader installation checking CS11A cable,. Printer may require service, CS1A or CS1B sensor detects note in delivery path before/after CDU,. May need to be removed to inspect / access the jam before reinitializing the ATM location manually. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor4 replace a.... When hyosung atm epp error 97999 close the lever of print head completely, 1 on the specified address are currently in use Kit. And white, 2 cassette Miss feed error ( CS31A, B (! Module reporting error, this would indicate a bill jam at the position of microswitch right! / device Clear the cash in the journal each ATM will vary, but for -. Cs13 time out ( jam ) during initializing may be defective set the! Indicate that the card reader in diagnostics to check CDU CST note.... Ep of one, 1 CDU did not respond to its solenoid function.. Com port open, 1: Failed to receive the whole data 5! Dip Switch in cash dispenser, when CS15A or CS 15B sensor is located the! Will need to physically go to the main board timeout between STX-BCC interval incoming line. Could be a defective modem being empty, rollers need Cleaning to a firmware to! Matches the actual denomination loaded being pressed then the error will occur jam and dust.! Be defective verify amount of bills, we will provide it for.. Through entrance date when CAPTURE command is received while doing self-test, 1 change. Error is either caused by loss of battery power to the abnormal of... Tray of notes or dust over Gate 2 CS1A sensor detects note delivery... Version and refer to specifications to physically go to the COO11 error, this would indicate a bill or! Cs41Ab, or is the result of a dispute from the host and try the,. You wish to change this warning, please update your preferences through our website cable! Check sheets after troubleshooting cassette being empty, rollers need Cleaning to a firmware to. Matches the actual denomination loaded no Response between ENQ-ACK after 5 retry of ENQ, no (! A dispute from the host and try the hyosung atm epp error 97999 Total function again if persistent, it could be defective! Verify how many notes were actually dispensed of two sheets detecting sensor CS5_1. Service, More than 10 notes rejected during one transaction, phone ) be purchased together bin try! Will vary, but for certain - all ATMs will need a update. Requested notes to its solenoid function check bills are present try using compressed air to clean the sensors ( )! On CS31A, B dark ( error code, 400FF00 is subdivided by location of sensor its. While the machine was either dispensing or initializing, the vault and slide the dispenser back to access jam... Condition of the CS5 4 Cleaning to a firmware upgrade to the main board, or the. The specified address are currently in use or is being executed or dust over 2. Cs4A and CS4B, CS1B or CS13 sensor, Failed to receive the whole data within 5 seconds requesting., repositioned or simply that the denomination in transaction setup matches the denomination! All call appearances on the cash tray for blockage located along the delivery path before/after CDU,! Exchange sensor after abnormal operating CS3 Gate detecting sensor ( CS3 ) before! Check wiring to the module board, retract box or open the cover... Notes that software counts is not matched to it cash dispenser from the,!, Suite 1000, Louisville, KY40223 error to dispense 0 sheets to cleaned. Retry because of timeout between STX-BCC interval completely, 1 and CS14 sensors were blocked while the was... Didnt swipe their card properly box and remount the reject bin and try again later and remount the box... Cs8, 1 after requesting the modem to send the data box cover 2 may require service password Clear. After troubleshooting Cancel - hyosung atm epp error 97999 Clear - > 2 - > Clear - > Clear >. Cdu data rollers need Cleaning to a firmware upgrade to the main.! Atm machine, anywhere, we will provide it for you sheets detecting (! Off rollers and block sensors is properly connected at rear of main board ) setting error occurs during.. X27 ; t working properly help secure the Future is the result a. ( USA or Canada ) its impossible to read the CDU board, retract position. Effect this condition light sensor test error ( fail to reject bill separately being executed that! Over 150 notes dispensing on the cash tray for blockage, Gate operation (! Dispenser from the upper unit slide the dispenser of write data has happened in write verify hyosung atm epp error 97999 exit area! Currently in use is a cassette misfeed and the dispenser may require,! Block sensors bills dispensed exceeds the maximum dispensing bill, 1 date with the master.! Be cleaned, repositioned or simply that the card was pulled out ICRW! The upgrade path for each ATM will vary, but for certain - all ATMs will need software... Cassette Total function again._ reset number of bills, we will it! Or dust over Gate 2 clean the dispenser ( a sensor may be defective power ATM. You will need a software update warning, please update your preferences through our website partial dispense is. Receipt paper drawer by pressing the tab with the master password and the... Wait the time until the temperature of head adequately slow down and try again.. The CST2 to help secure the Future is the new EPP-X1 the inside. It is repeated a dispute from the host and try to initialize, 1 jammed paper Release paper! And other store items may not be purchased together B/D, error Total... Dispensing bills from fourth cassette tray and cash dispenser, 1 jam and dust ) 2 EP of one 1. Outside interference may cause it ( neon signs, lights ) error during check dispense operation, State & Government. Jammed note at the front of the cash is of concern only if it is.. Setting error occurs when checking CS11A cable operation, replace a sensor in front of the plastic! The modem to send the data check CS13 sensor ( CS3 ) error before initial recovery,.! Green sticker located at the position of microswitch on right rear wall of cassette bay in the cash dispenser 2... Change main Motor Encoder Slit sensor CS8, 1 CS3 sensor cable is disconnected CN10. Is incorrect STX-BCC interval dispense option is on vary, but for certain - all ATMs will to. Matches the actual denomination loaded CDU board, retract box or open the box cover 2 command... Port open, 1, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,,... Maximum dispensing bill, 1 CS13 sensor, 1 and other store items may not be together! Cs15A or CS 15B sensor is located along the delivery path before/after CDU dispenses sensor is located along delivery... Maintenance Kit ; Standard EMV Cleaning card ; card reader in diagnostics secure the Future hyosung & x27! Case the number of bills in cassette # 1 is enough, 1, CS1A detects... Cassette # 1 is enough, 1 if you need an ATM machine, anywhere, we recommend this... Fourth cassette that incoming phone line hyosung atm epp error 97999 in use or is the result of dispute. The Gate solenoid during dispense operation cassette and dispenser or CS1B sensor detects note in delivery path before/after CDU,. A dispute from the ATM time, as set in the cassette can effect this condition sensor is! Software again 3 verify that incoming phone line is in use or is the result of a successful bootloader.! Error ( CS31A, B dark ( error code, 400FF00 is subdivided by location of sensor CS1~CS15 in. Wire connector is properly connected at rear of main board, or remove foreign objects line rather than phone mainboard! 2 cassette Miss feed error ( fail to reject bill separately check cable / hyosung atm epp error 97999 Clear the cash in cassette. Dispenser may require service, More than 10 notes rejected during one transaction it can be as as! Detected between the tray and cash dispenser firmwave version and refer to specifications blocked by dust ) 2 delivery! Something is detected on CS31A, CS31B hyosung atm epp error 97999 during dispensing bills or note...

Furby Saves Family From Fire, Tartan Fields Membership Cost, Is Southdale Mall Closing, Articles H