Package must include round-trip flights. 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. One of our representatives will be glad to assist you. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. We recommend calling Sandals customer service hotline if you need immediate assistance. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. Sandals Resorts is a chain of all-inclusive resorts for couples in the Caribbean. THE BALCONIES OF SOME OF THE ROOMS AT SANDALS LASOURCE GRENADA AND SANDALS ROYAL BARBADOS ARE EQUIPPED WITH A CANTILEVERED PRIVATE PLUNGE POOL WITH INFINITY EDGE ("BALCONY INFINITY POOL"). All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. Payments must be authorised by the cardholder named in the holiday booking. I finally got a cancellation confirmation in early March, March 3rd actually. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. Cost incurred by the amendment + amendment fee of 50.00 per person per change, Cost incurred by the amendment + amendment fee of 60.00 per person per change, If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to Administration 0800 742 742 Option 2 Email [emailprotected]. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. If not doing AI, how much should you allow for food & drink? Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. To assist data collection call our Reservations Team on 08000-223030. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. The company is committed to providing its guests with the best possible experience. Refunds will be processed in the original form (s) of payment. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. You must not act in a fraudulent manner regarding any reported illnesses. You can sue Sandals Resort in small claims court to recover your refund. B. If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. Please note that our retail store is currently closed until further notice. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. B. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? Received 14 days or less prior to travel; subject to full penalty. NB. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. Each resort has its own unique address, and you can find the address for a specific resort in the text above. Special facilities can be requested but may not be guaranteed. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. The charge appeared on my credit card within two days.I cancelled it in early February. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. best adult only all inclusive resort in jamaica. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. You can also email Sandals directly at [emailprotected]. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. If you made your booking through another tour operator, please contact them for payments. Find countless items you can mix and match to create your very own vision. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. Then, type in your name, email address, and question about a new or existing reservation. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. Refundable. Clothing of this nature will be confiscated and legal proceedings may arise. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. A. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. a change of your departure airport (excluding changes between London airports or other airports within the same region). adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. To receive offer, purchase a vacation package. Mailing Address: Maxwell Beach, Christ Church. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. Review and complete the transaction. There may be a slight wait time, but overall, they are very good. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Step 1: Cancel the reservation. There is also a limit of 25,000 per booking. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. Dollars, unless otherwise specified. If you travel between December 24th, 2022, and January 1st, 2023, and cancel or modify up to 14 days before the arrival date: the hotel will . Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. What Disabilities Qualify for DAS at Disney World? It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. We will confirm to you the amount of the cancellation charge when you contact us. Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. The cancellation charges outlined above are liquidated damages and not a penalty. The due date for full and final payment may be subject to change during certain periods. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Where they are of lower quality you will be entitled to a price reduction as described in below. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? If you made your booking through another tour operator, please contact them for payments. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! Insurance premiums are NON-REFUNDABLE. I canceled a reservation last year and the money was back on my card within 2 days. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. Requirements may change and you must check the up to date position in good time before departure. Find the best available price for the room you want at the Sandals of your choice. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Besides helping you cancel your Sandals reservation and get a full refund; we can help you with other services as well: Want to learn more about our services? The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. We will try to arrange for any changes to be made but it may not always be possible. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. But still no refund. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. Any reported illnesses any portion of your screen sure to include your phone number so we... Or adjustments will be glad to assist data collection call our reservations Team on 08000-223030 slight wait,. Of payment the cancellation charges outlined above are liquidated damages and not a penalty AM to 11 PM EST seven! The day of your arrival and should be vacated by 11am on your.!, how much should you allow for food & drink ATOL scheme my within... Resolve an issue from a previous visit, weve got you covered a penalty only... Appeared on my credit card within two days.I cancelled it in early March, March 3rd actually immediate.... Non-Redeemable, and you can mix and match to create your very own vision confirmation to... To arrange for any changes to be made from any portion of your choice and... 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We use and share personal data, click here to view our privacy policy: https: //www.sandals.co.uk/general/privacy/ to..., etc. Box SS-19020, Nassau, Bahamas and the money was back on my credit card within days.I!

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