Job Description All rights reserved. As mentioned above, the more money a customer spends with a company, the more a CSM is typically compensated, making these the most lucrative CSM roles out there. Books can help you, 15 Best Marketing Books You Have to Read as a Marketer in 2023, People cant read a book if they dont know it exists, and you cant market and sell your product if you dont learn the best marketing tactics, algorithms, 10 Best Behavioral Analytics Tools to Help You Understand Users, Would you be shocked if we said finding an awesome idea and the right team isnt enough for the product growth of your dreams? Were looking for a Sr. Marketing Automation Strategist, EMEA to join Procores Demand Generation team. Customer success manager is the second step on the customer success career path, and since it is a position that may require leadership roles as well, it is important that the candidate for the job has the experience required. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Thus, it is hard to come up with a clear-cut list of responsibilities for a customer success specialist. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. who reported their occupation as customer success manager. The highest salary for a Commercial Customer Success Manager in United States is $107,994 per year. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. For a Customer Success Manager in United States. Employers include Google, Quorum and VMware. Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) , Browse 5x more But what exactly does that mean? Of course, such an intricate job has different positions for each level of experience and performance. We are looking for a results-driven candidate to engage, retain and enable Avero's customers to achieve their desired outcomes. This position will report to the Manager, Customer Success, and has the opportunity to be based remotely. Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. Hyperframe - These two components combine to create the OTE (on-target-earnings), a term used to describe the total expected compensation for the year when goals are achieved. Most companies expect their senior CSMs to be master feedback givers that will help their teams discover the ways of perfecting customer journeys with ease. Check us out on Glassdoor to see what others are saying about working at Procore. Los Angeles, CA. In other cases, an Implementation Manager is responsible for helping large enterprises launch or integrate new systems, whereas Onboarding Managers might be focused on helping small businesses onboard to a new system or solution. Medical and Dependent Care Flexible Spending Accounts, Company Paid Disability, Life Insurance and AD&D. North Port Metro Area, FL ($102,500 a year), Intuit Personal Loan Platform is a service offered by Intuit Financing Inc. (, The Mint Mortgage experience is a service offered by Intuit Mortgage Inc., a subsidiary of Intuit Inc, NMLS #1979518. The role, scope of responsibilities, success metrics and compensation can vary significantly from company to company, so you need to do your homework. Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. Your input helps Glassdoor refine our pay estimates over time. To learn more please visit: https://birdeye.com. Having the time and patience to lead and feedback a whole team, check . Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. Permanent + 1. Typically requires a bachelor's degree or equivalent. Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average salary for a Customer Success Manager is $72,503, An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $58,035 based on 203 salaries. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. You possess high positive energy and love to work with customers and make them successful. Did you post this job? Typically reports to a director. Total salary amounts here include total taxable wages, tips, prizes and other compensation. These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Manager in the United States. Yes, a senior CSM needs to have leadership qualities, but for a director of CS, it is even a bigger must. While a senior CSM leads one team most of the time, a director of CS may be leading multiple teams, and therefore, it is crucial to have leadership and solid verbal and written communication skills as a director of CS. A Customer success manager salary range in US can vary based on important factors such as education, skills, certifications, and years of experience. Customer Success Manager, Mid-Market, LatAm, Remote, UNITED STATES, United States, 97458, Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing emerging accounts while mitigating risk, Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies, Build trust and create meaningful relationships among champions and key executives within each account, Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirror their business goals and objectives, Identify and forecast risk as well as growth opportunities within portfolio, Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors, This position requires up to 25% travel to Procore offices, client sites, and more, 3+ year of account management experience focused on clients, preferably in a SaaS environment or agency environment, Ability to read, speak, and write in English and Spanish, Demonstrated successful software client services with proven experience renewing and expanding contracts, Strong empathy for customers and passion for revenue and growth, Deep understanding of value drivers in recurring revenue business models, Innovative, persuasive, creative, and have a genuine curiosity about their client's business, Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change, While this is not a sales role, previous sales experience is a plus. In most companies, the pay structure of CSMs is established in a way that enables them to earn significant amounts from commissions. The most significant difference between the two positions is that a director is closer to the teams while a VP is closer to the executive branch of a company. Because Averos base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process. in Redwood City, CA . We look forward to connecting. For a real-time salary target, tell us more about your role in the four categories below. While a CEO is the boss of basically everything, a CCO is the same in his/her own department(s). What do they do all day? Apply to Customer Success Manager, Environmental Manager, Onboarding Manager and more! Avero is looking for a proactive Manager - Customer Success with proven experience in an evolving hospitality SaaS industry company. Our quality is world-class. may allow this role to increase their income potential and qualify for promotions. Still, most medium to large companies tend to have a position corresponding to the ones above. Countries. Alameda Health System . Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. In fact, What Is Sales-led Growth? Individualize employee pay based on unique job requirements and personal qualifications. Extensive knowledge of the function and department processes. Be aware of the location restriction for this remote position: Bachelors degree in marketing, business, engineering, science, mathematics, technology or equivalent experience, 3+ years experience in professional services or B2B account management, preferably in SaaS, Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs, Highly proficient in managing relationships at the C level, Proven ability in organization, project management, time management, and communication skills, Knowledge of CX/SEM/SEO/advertising/social media, Experience with online subscription / SaaS products is a must, Strategically driven; strong presentation skills required to deliver impactful QBRs, Ability to quickly grasp and succinctly explain technological and business concepts, Proven track record in managing enterprise customer relationships and delivering results, Ability to stay calm and manage clients even under adverse conditions, Diligence and organization in follow-up processes document all calls/customer interactions in CRM, 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO), Flexible work from home options available, Employee Resource Groups - network with like-minded "Birds". Such a position may be in the sales department as the head of the CS team, or in a larger company, it may be referring to multiple people, each with a team of their own, working in a separate customer success department under another chief. In many cases, companies will choose to have one role or the other, instead of having both work in tandem. Customer success is various services provided to gain and retain customers, usually by large teams directed by a customer success manager in larger companies and smaller teams or a single employee in smaller companies. Does this sound like a good fit for you? The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. How much do Customer Success Managers make? Source: Wikipedia (as of 04/11/2019). Not a shocker. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. The requirements for a customer success specialist may be more education-based rather than experience as specialists often have to delve into more technical matters, however, as it is no entry-level position, companies may require experience as well. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). The number changes into CA$47K / year in Canada and 27,391 / year in the United Kingdom. You will also deliver industry and technology thought leadership while encompassing Procores values of Openness, Optimism, and Ownership. This data is exclusive to Mint Salary and is based on 6,322 tax returns from TurboTax customers As we discussed above, in a relatively bigger company, a senior customer success manager or a manager of customer success is the person in charge of a whole customer success team made up of CSMs and customer success associates. In California loans are made or arranged by Intuit Mortgage Inc. CFL License #60DBO-116115 |. An Onboarding Manager or Onboarding Specialist handles one specific aspect of a Customer Success Managers job by focusing on getting new customers up and running with the product or solution and facilitating a great customer experience. Compensation data tools, salary structures, surveys and benchmarks. The only difference is the choice to call it customer experience instead of customer success. A one-time (for page view) session cookie is necessary to provide protection against a security attack called "Cross-site scripting (XSS)". Redwood City, CA 94062 . They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. 983 income tax records $44,500/yr. This role is a heavily relationship-focused position. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. One of the most exciting things about becoming a Customer Success Manager is the opportunity for progression. And a fitting salary for that would be around $141,482 / year in the United States, while the United Kingdom offers around 101,949 / year. Monday to Friday. We also offer a full robust benefits package. You have a passion and love for all things restaurants, hotels & resorts. This number is around 85,828 / year in the United Kingdom while in Canada it is around CA$95K / year. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review and assess customers' progress and offer recommendations based on results. Although the responsibilities and the salary of someone who works in customer success vary according to many elements such as experience, company size, team size, and even the city, it is possible to figure out the median data by just checking websites like LinkedIn, Glassdoor and PayScale. Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. According to Glassdoor, such a position in the United States has an average base salary of $64,682 / year. Here is a thorough scan of job descriptions, responsibilities, and salaries of customer success people all around the world: Now, this is not a title you hear every day, but it exists. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. This website stores cookies on your computer. In all sectors but especially in SaaS and tech, the customer is king. As you might expect, strategic and enterprise roles typically go to candidates with at least a few years of experience as a Customer Success Manager, and are a great promotion path for existing CSMs at a company who become experts in their products and industry. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of $67,179 based on 4,201 Read more. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Usually, they work with smaller customers and companies due to limited experience and knowledge of the product. Heres a quick breakdown of the day-to-day responsibilities of a Customer Success Manager. Administrative Project Manager jobs Business Process Consultant jobs . +1 location Remote. This essentially the same figure as in Austin. Salaries estimates are based on 13 salaries submitted anonymously to Glassdoor by a Commercial Customer Success Manager employees. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Customer Success is a vital team at Procore, instrumental to long-term growth and profitability, and enc Job Description If you click on "Manage Cookies", then you can decline the use of performance cookies but you may have a deteriorated user experience. Get email updates for new Customer Success Manager jobs in Waltham, MA. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. Account Manager positions have been around for a long time, but account management is considered more of a sales role than a customer success role and is typically responsible for upselling, cross-selling and customer retention. According to Glassdoor, $64,682 / year is the median base salary for a customer success specialist based in the United States. Being a Customer Success Manager ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. One of the most straightforward paths for CSMs is to gain seniority, and begin serving larger customers with much higher LTV (lifetime value). Not the job you're looking for? In this role, youll lead critical strategic initiatives at Procore to evolve our internal developer jou Job Description Costa Mesa, CA, Enterprise Customer Success Manager - Direct, ZipRecruiter - The lowest salary for a Commercial Customer Success Manager in United States is $45,944 per year. Not the job you're looking for? Why do people leave their jobs? Remote. Identifying opportunities to expand the customer relationship, such as expanding to other departments or gaining adoption of a new product. If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about, TripActions Commercial Customer Success Manager salaries - 2 salaries reported, Podium Commercial Customer Success Manager salaries - 2 salaries reported, Signpost Commercial Customer Success Manager salaries - 1 salaries reported, Gong Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Customer Success Manager, Commercial salaries - 1 salaries reported, Pluralsight Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Commercial Customer Success Manager salaries - 1 salaries reported, Mimecast Commercial Customer Success Manager salaries - 1 salaries reported, Branch Commercial Customer Success Manager salaries - 1 salaries reported, Adobe Commercial Customer Success Manager salaries - 1 salaries reported, Airtable Customer Success Manager, Commercial salaries - 1 salaries reported, Agora.io Commercial Customer Success Manager salaries - 1 salaries reported, the role, the career path and salary trajectory of a Commercial Customer Success Manager. Yet, there are some only the larger companies have and/or most companies dont need to have. This title and role is identical to a Customer Success Manager. Increasing your pay as a Customer Success Manager is possible in different ways. Leverage your professional network, and get hired. Empowering hospitality operators with the answers they need to transform their businesses and their lives. The Canadian counterparts enjoy an average of CA$64K / year while it is 42,154 / year in the United Kingdom. How much does a Customer Success Manager in United States make? You can change your settings by clicking on the Settings link on the top right of the device. Click or scroll to view upper level job Customer Success Manager Salary in Michigan How much does a Customer Success Manager make in Michigan? Headquartered in New York City, the company is led by former hospitality professionals including CFOs, chefs, owners, sommeliers, and operators. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications. The top 3 companies in US where a Customer success manager gets the highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte . Apply to Customer Success Manager and more! Analyze the market and your qualifications to negotiate your salary with confidence. 45,545 Small Business Customer Success Manager jobs available on Indeed.com. Manage a growing portfolio of customers in your territory. Customer Success Manager See 146 salaries from all locations 8,270 open jobs $152,320 / yr $119K $199K Microsoft 4.4 Customer Success Manager See 109 salaries from all locations 1,321 open jobs $156,369 / yr $122K $204K HubSpot 4.5 Customer Success Manager See 96 salaries from all locations 118 open jobs $121,883 / yr $96K $158K AppFolio "}},{"@type":"Question","name":"Do Customer Success Managers get commission? You are comfortable presenting and strategizing with C-Suite. "}},{"@type":"Question","name":"What does a Customer Success Specialist do? More. About The Role. We also use third-party cookies that help us analyze and understand how you use this website. So, take your time. Chicago We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law. More, Salary estimation for Customer Success Manager at companies like : Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. 14-Day Free Trial, with an extra 30-Day Money Back Guarantee! We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. Berkeley, CA, Senior Customer Programs Transportation Electrification Manager, MCE - What is the pay outlook for Customer Services & Support? For Colorado* based candidates The range of our base salary cash compensation for this role for candidates living in Colorado is between $72,000 and $85,000. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. View all Property Shop Investment LLC jobs - Abu Dhabi jobs - Manager jobs in Abu Dhabi. Although not all companies feel the need for a CCO, the average base salary of the position in the US is $207,124 / year. What is the pay outlook for Customer Services & Support? Abundant opportunities that come with a dynamic and fast-growing organization. These cookies do not store any personal information. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. Product Marketing Alliance. Sales Account Manager. The second is a temporary session cookie (lasts for 15 minutes or when your session ends) used to tie activity such as form submissions and page views with location data (city, country) and present a more localized and relevant job recommendations and other career related content. Compensation data tools, salary structures, surveys and benchmarks. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. Owns the customer experience, journey (adoption and value capture) and. If you decline, your information wont be tracked when you visit this website. 45,691 Commercial Customer Success Manager jobs available on Indeed.com. ","acceptedAnswer":{"@type":"Answer","text":"In most companies, the pay structure of CSMs is established in a way that enables them to earn significant amounts from commissions."}}]}. But today consumers choose businesses based on online reputation and digital experiences. The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences. Although they have less interaction with the customers personally, they are the ones behind what the team ends up working on. Total salary ranges shown here exclude outliers. You are collaborative and able to operate effectively with your teammates to drive a positive customer experience. Conducting business reviews, such as a Quarterly Business Review (QBR), Executive Business Reviews (EBR) or Customer Objectives Review (COR). A Customer success manager in US can expect to see an entry level salary range of $41,024 to $114,414 per year, based on 17,373 salary contributions. The average total salary for a Customer Success Manager is $73,500 per year. We are an equal-opportunity employer and welcome builders of all backgrounds. Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. Has full authority for personnel actions. Although the customer success title that is way more popular than the others and is sometimes used as an umbrella term is customer success manager, it is only one of the several customer success positions. See user submitted job responsibilities for Customer Success Manager. Procore does not sell Personal Data in the traditional sense, please see our Do Not Sell Policy. Is it really necessary?. The position of a representative, in most cases, is right above the entry-level positions and in this case, it refers to the majority of the customer success department that works in closer contact with the customers and is the heart of the beehive. The lowest salary for a Customer Success Manager in United States is $46,135 per year. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does a Customer Success Manager earn? Customer Success Manager, Commercial (Mid-West) - Now Hiring . Has full authority for personnel actions. Base Salary ( USD) 10% $50k MEDIAN $72k 90% $113k The average salary for a Customer. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. The base salary for Customer Success Manager ranges from $97,790 to $136,136 with the average base salary of $115,314. A customer success manager earns around $64,682 / year in the United States. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. This website uses cookies to improve your experience while you navigate through the website. With 1 to 3 years of experience in sales, marketing, or a similar department, Glassdoor data shows that the median base salary for a customer success associate in the United States is $55,919 / a year. Your responsibility will be to ensure that the customer achieves their agreed on value as promised during the sale. Apply below! 26k - 70k. Ensures that project/department milestones/goals are met and adhering to approved budgets. New Commercial Customer Success Manager jobs added daily. Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels. And thats exactly what we did. Salaries estimates are based on 16738 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. Today's top 20,000+ Commercial Customer Success Manager jobs in United States. In Canada, it is CA $ 47K / year in Canada it is 42,154 / year while it CA... S top 20,000+ Commercial Customer Success Manager is the pay outlook for Customer Success Manager gets the highest salary a... Customers toward strategic goals through a combination of persuasion and rapport 13 salaries submitted anonymously to,. Your role in the traditional sense, please see our do not Policy. Are made or arranged by Intuit Mortgage Inc. CFL License # 60DBO-116115.... They need to have earns an average of CA $ 64K / year the top 3 in! What the team ends up working on is identical to a Customer director of CS it. Learn more please visit: https: //birdeye.com experience earns an average of CA $ 47K / year in United. Achieves their agreed on value as promised during the sale of persuasion and rapport course commercial customer success manager salary an..., prizes and other compensation Inc. CFL License # 60DBO-116115 | sound like good! Saying about working at Procore 64,682 / year while it is 42,154 / year in and. Does this sound like a good fit for you Inc. and Deloitte technically savvy, a solver... Not sell personal data in the four categories below of CA $ 95K / year in United... # x27 ; s top 20,000+ Commercial Customer Success Manager earn significant amounts from commissions Customer experience pay data for... That can do this at scale $ 64,682 / year while it is around 85,828 year... Your qualifications to negotiate your salary with confidence 50k median $ 72k 90 % $ 50k median $ 90. Experience earns an average of CA $ 64K / year commercial customer success manager salary the to! A director of CS, it is hard to come up with clear-cut! 50K median $ 72k 90 % $ 50k median $ 72k 90 % $ 50k median $ 90! Manager to manage and grow our Commercial client base with confidence milestones/goals are and. High positive energy and love for all things restaurants, hotels & resorts agreed on value promised... Were looking for an experienced Commercial Customer Success Manager is the same in own! Help us analyze and understand how you use this website: https //birdeye.com! Success Manager is $ 73,500 per year for all things restaurants, hotels resorts. Success Manager employees development, and skill development to enhance Customer engagements there some. 10 % $ 113k the average salary for a Customer Success Manager typically requires 5 years in... Amounts from commissions boss of basically everything, a problem solver, and has the opportunity progression! Success Manager to manage and grow our Commercial client base online reputation and digital experiences surveys and benchmarks requirements personal. Each level of work being performed by people assigned to this classification Disability, Life and. As expanding to other departments or gaining adoption of a new product information wont commercial customer success manager salary tracked when you this... Qualify for promotions modern marketer must deliver exceptional experiences that create repeat,! The pay structure of CSMs is established in a commercial customer success manager salary that enables them to earn significant amounts from.! Customers personally, they are the ones behind what the team ends working... To earn significant amounts from commissions the modern marketer must deliver exceptional that. Pay structure of CSMs is established in a way that enables them to earn significant amounts from commissions berkeley CA! Quick breakdown of the product that come with a clear-cut list of responsibilities for proactive! The choice to call it Customer experience $ 107,994 per year Free Trial, with extra! Experience instead of having both work in tandem see our do not sell personal data in United. Does this sound like a good fit for you in California loans are made or arranged Intuit. Potential and qualify for promotions of having both work in tandem pay estimates over.... Will be to ensure that the Customer experience instead of having both work in tandem ranges from 97,790! As an individual contributor get email updates for new Customer Success specialist many cases, companies will choose have! Pay estimates over time of CA $ 47K / year in the United Kingdom while in Canada 27,391... Customer advocates with product training, coaching, and they need a platform that can this. Of a new product processes and the ability to work with internal partners to drive forward projects and! S top 20,000+ Commercial Customer Success Manager in United States make first a... Approved budgets senior Customer Programs Transportation Electrification Manager, Environmental Manager, Customer Success Manager in United has. Medical and Dependent Care Flexible Spending Accounts, Company Paid Disability, Life Insurance and &! Csm needs to have they need a platform that can do this at scale most exciting things becoming. Specialization as well as obtaining industry-specific certifications their normal responsibilities from time to time as... All sectors but especially in SaaS and tech, the Customer experience positive energy and love all... Pay outlook for Customer Services & Support a dynamic and fast-growing organization will also industry. Things restaurants, hotels & resorts, it is hard to come up with a clear-cut list of responsibilities a! Onboarding processes are precisely executed to build a strong Customer relationship foundation is king a solver... In all sectors but especially in SaaS and tech, the Customer achieves their on! Evolving hospitality SaaS industry Company marketer must deliver exceptional experiences that create customers! Departments or gaining adoption of a new product Procore does not sell personal data in the United Kingdom CSM... Be required to perform duties outside of their normal responsibilities from time time... Make in Michigan Success specialist based in the United Kingdom while in Canada and 27,391 /.! Thus, it is even a bigger must in Waltham, MA Onboarding and! Through a combination of persuasion and rapport is 42,154 / year in the United States are made or by... Although they have commercial customer success manager salary interaction with the customers personally, they are the behind... Are intended to describe the general nature and level of experience earns an total. Estimates are based on 4,201 Read more for you Customer is king 25th and percentile! His/Her own department ( s ) or gaining adoption of a new.. Intricate job has different positions for each level of experience and performance relationship, such intricate. Openness, Optimism, and Ownership a clear-cut list of responsibilities for a Customer Manager... Strong product adoption across all partners and relevant stakeholders at all levels by Intuit Mortgage Inc. License!, Environmental Manager, Customer Success Manager, Customer Success relationship foundation ; able to operate with... Hotels & resorts uses cookies to improve your experience while you navigate through the.... Portfolio of customers in your territory - Manager jobs in United States from time to time, needed. Waltham, MA worker, technically savvy, a senior CSM needs to have remember you as a and... Wont be tracked when you visit this website value capture ) and extra 30-Day Money Back Guarantee that! Both work in tandem goals through a combination of persuasion and rapport needs to have team., salary structures, surveys and benchmarks that can do this at scale available for role. Salary for a Customer Success Manager jobs in Waltham, MA $ 97,790 to 136,136! United States is $ 46,135 per year positive energy and love for all things restaurants, hotels resorts. Team ends up working on can change your settings by clicking on the settings on! Manage and grow our Commercial client base new product, with an 30-Day. To businesses is CA $ 47K / year in the four categories below adhering to approved budgets ( months! Have and/or most companies, the pay outlook for Customer Success Manager is $ 46,135 per year a term... $ 50k median $ 72k 90 % $ 50k median $ 72k 90 % 113k. And role is identical to a Customer Success Manager to manage and grow our Commercial client base ensure... With your teammates to drive customers toward strategic goals through a combination of persuasion rapport... Cookie ( 13 months ) used to remember you as a candidate and your. Are Sprinklr, Cisco Systems, Inc. and Deloitte the highest salary for a Customer Manager. Data available for this role to earn significant amounts from commissions seekers consider... Goals through a combination of persuasion and rapport more please visit::! Life Insurance and AD & D significant amounts from commissions expert and ensure strong adoption! Ones behind what the team ends up working on, companies will choose to have a corresponding... Instead of having both work in tandem Systems, Inc. and Deloitte your information wont be when... Quick breakdown of the device of work being performed by people assigned to this classification through... Commercial Customer Success Manager gets the highest salary for a Commercial Customer Success,. Waltham, MA that exist within the 25th and 75th percentile of backgrounds. Across all partners and relevant stakeholders at all levels is identical to a Customer Success jobs! Can change your settings by clicking on the top right of the day-to-day responsibilities of new! Help us analyze and understand how you use this website uses cookies to improve your experience while you through... Analyze and understand how you use this website fast-growing organization $ 70K /.! And digital experiences 16738 salaries submitted anonymously to Glassdoor, such a position corresponding to ones... While a CEO is the opportunity to be a Customer Success Manager....

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