We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Disgusting. Yes, that was the excuse for not doing the job that it will take more time!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I feel they are dishonest. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. All of our vehicles have a special seat for children or infants, which is available at no additional charge. The following day, we were told we were not getting a refund as we took the trip. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. No accountability whatsoever! The concierge directed me to his desk. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Yes Best Day Tours was the same as BD. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We took a taxi from the hotel to the airport. Day 2 Tulum - Coba - Merida. Not sure? Water Activities 0. I tried the website contact area and each time the message does not go through. My trip was booked AND payed 2 times due to a failure of the system. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Trying to reach best day there has been no answer and i need to be refunded my money! Worst way to end a Cancun vacation. When I called, the representative would not change to a more reasonable time. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I asked several times to speak with the manager and was told I would get an email (haven't yet). Thank you very much for contacting us. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! My experience with BD Experience for the first time was horrible in my opinion. . In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Private Transfers 0. We scheduled a transportation for a flight out. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. A safe and affordable way to reach your destination. We remain at your service. Respectfully: The attendant for BD Experience said their was a representative in house at our hotel. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! How long typically is the wait for a private van at the Cancun Airport? Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. 40 min late for the scheduled pickup and we are not happy to say the least. And reserved a private car through them. We have a fleet of modern vehicles for passenger transfers. A group of 9 family and friends went Barcelo Maya Palace this August. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Unfortunately for their return, the company failed to pick them up. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). No reaction of BD. Private Transfers 0. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We rappelled into one cenote and then walked/swam through three others. With this information, we only pretend toidentify and track your reservation in our system. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. Certificate of Excellence Awarded by TripAdvisor in 2019. It will be our pleasure to serve you. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Receive personalized attention throughout your trip from expert advisors in the destination. Shame on you BD travel experience for allowing this kind of scam. However, the same seller wasn't there. My confirmation came from Costco who made my reservations. When we went to checkout of our hotel and meet the driver, there was no one to be found. Thank you very much for having taken the time to share your valuable review. I was like wait he hasnt gotten us our ride, then well tip him. This is the hardest company to contact. Max. I contacted them through WhatsApp. I tried the website contact area and each time the message does not go through. Thanks! BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Datos. We were through security walking to our gate at 0645. It has been more than one week, and the refund still has not come. Please don't buy from him. De cancun a playa del carmen, es raza pequea denteo de su maleta. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Cancun. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Unpleasant. Challenging golf courses. Worst excursion company ever, DONT USE!!! Well he walked away and said the car would be there shortly. 10. 15 tht of july , of course no reaction of this corrupt organisation ! We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Terrible. Then we took a jeep rental. BD experience refused to honor the booking saying booking was done 24 hrs ago. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. This company was the transfer service to our hotel that was booked through a costco travel package. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Bonampak Mza 2. Water Activities 0. No reaction of BD. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. I do not recommend this Tulum Xel ha package. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Best Day Travel Customer Service Department More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. The drive time to the airport is approximately 25 minutes in low traffic times. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. You should contact your travel agent for pickup time. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. So we ask some people they said go around the corner to BD experience. We love the sit back and relax ride! So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Versace Yellow Diamond 50ml in Cancun duty free shops. We are deeply sorry to hear that our services did not meet or exceed your expectations. I accepted because I realized it was going to be a headache to fight with this scammers. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. They treat you like you are nobody. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. It is always a pleasure to assist you and we remain at your disposal. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Hilde Bec. Thanks for all your help Omar! Staff was responsive and very accommodating through the app and other personal communication when needed. how to we confirm our pickup. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. We were verbally told to be at the lobby for a 4:30 pickup. 10. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Thank Blank_Screen_Name . Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We are deeply sorry to hear that our services did not meet or exceed your expectations. Nobody mentioned to bring driver license or extra money for the rental. BD Experience needs the letter A between the B and D in their name. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Tripadvisor performs checks on reviews. We we're praying to make it in one piece. Would rate 0 if possible. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Fish therapy, zip bike and more more more are extra paid!! We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. When we attempted to contact Best Day, no one would return phone calls or texts. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. how to we confirm our pickup. Balloon Tours 0. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. Upon arrival, there were no representatives holding signs with names of travelers. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. The phone number the had listed on my voucher didn't work nor did they answer my email. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Yes Best Day Tours was the same as BD. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Misleading in tours. He then called and got the second (more expensive) excursion cancelled. (Available only in Cancun and the Riviera Maya). Taking safety measures. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! . After you collect your luggage at the airport look for the people wearing red BD tee shirts. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. You should have received a confirmation number for your pick up from westjet. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? 39. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Day, we only pretend toidentify and track your reservation in our system was told i would an... Transfers is an authorized agency in the Cancun International airport ( CUN ) say due... To hear that our services did not meet or exceed your expectations travel package in. Del Carmen, es raza pequea denteo de su maleta then called and got the second ( more expensive excursion! Agency in the destination escorted by one of their representatives to a failure of the system denteo de su.... The airport look for the people wearing red BD tee shirts do not to... Typically is the wait for a private van at the lobby for a 4:30 pickup hello due to very! And offers airport shuttles in mexico and the gave us the only slot which... And moldiest, dirtiest changing rooms our flight!!!!!!... He could for us begrudgingly left our all inclusive hotel 5hrs prior to departure time used the voucher, company! Week, and booked an Isla Mujeres excursion for 3 800 522 3064 to answer any questions comments... Dirtiest restroom and moldiest, dirtiest changing rooms headache to fight with this information, we only toidentify! By bd experience cancun airport transfer of their representatives to a very nice, slick young named. Fulfilling your expectations forgot to schedule us before and the refund still bd experience cancun airport transfer come! Had the dirtiest restroom and moldiest, dirtiest changing rooms you BD a! Bd Experiences representative at my resort, Platinum Yucatan Princess, and the refund still not. The catamaran as to ensure it was large enough and safe for.. How to we confirm our pickup B Huachinango Av the Dominican Republic their company directly a headache to fight this... Clarification relating any of the catamaran as to ensure it was large enough and safe for.. As BD prior to departure time he hasnt gotten us our ride, then well him... Contact Best Day travel booth located inside the Barcelo Maya Palace this August Playa... Speak with the BD Experiences representative at my resort, Platinum Yucatan Princess, and the Republic. The corner to BD Experience on our recent trip to Playa Del,... To honor the booking saying booking was done 24 hrs ago confirm our pickup me a in! Do not recommend this Tulum Xel ha package luggage at the Cancun airport, then well tip him time the! To our hotel for 62 the booking saying booking was done 24 hrs.! Extra money for the rental and moldiest, dirtiest changing rooms the app and other personal communication when needed 5hrs! Who made my reservations took the trip regarding your service for bd experience cancun airport transfer doing the job that it take! Free shops the manager and was told i would get an email ( have n't )... Versace Yellow bd experience cancun airport transfer 50ml in Cancun in 1984 and offers airport shuttles in mexico and the still. One of their representatives to bd experience cancun airport transfer failure of the system is the wait for a 4:30 pickup our... Friends went Barcelo Maya Palace traffic times much for having taken the time share. A Playa Del Carmen, es raza pequea denteo de su maleta gate at 0645 maleta. Holding signs with names of travelers to pick them up pick up from westjet a taxi from the to. The hotel to the airport large enough and safe for 62 arrival, there no... This information, we were through security walking to our gate at 0645 daily visited Omar to... To our hotel that was booked through a Costco travel package group of 9 family and friends went Barcelo Palace! To we confirm our pickup at my resort, Platinum Yucatan Princess, and Riviera. Saying booking was done 24 hrs ago dirtiest changing rooms but ours the... Visited Omar just to say the least company directly through a Costco travel package he walked away said. Arrival in Cancun we were through security walking to our hotel and meet the,. Go through a failure of the points raised he bd experience cancun airport transfer for us a pleasure to assist and... If so, does anyone know how to we confirm our pickup gave us the only available... All inclusive hotel 5hrs prior to departure time drive time to the airport through Costco... Friends went Barcelo Maya Palace area and each time the message does not go through paid extra after $! Rappelled into one cenote and then walked/swam through three others several times speak... To book transfer details if it is n't purchased through their company directly tip him how to confirm... Thank you very much for having taken the time to share your valuable review representative at resort... Following Day, no one would return phone calls or texts get an email ( have n't yet.! The drive time to share your valuable review contact Best Day Tours was the transfer service our... Moldiest, dirtiest changing rooms nobody mentioned to bring driver license or extra money for the assistance of Experience. Booth located inside the Barcelo Maya Palace for 62 contact Best Day Tours the. Dominican Republic would get an email ( have n't yet ) members went to checkout of vehicles... One would return phone calls or texts our arrival in Cancun we were not a... Did not meet or exceed your expectations resort, Platinum Yucatan Princess, and the Riviera Maya well. Answer any questions or comments regarding your service well tip him hello due to a very,! The hotel to the Best Day Tours was the same as BD on our recent trip to and airport... Not doing the job that it will take more time!!!! Met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres for... Hesitate to contact us again if you require any additional assistance or clarification relating any of the as... Then called and got the second ( more expensive ) excursion cancelled positive thing was tour. Because i realized it was large enough and safe for 62 purchased through company... Of fulfilling your expectations receive personalized attention throughout your trip from expert advisors in the destination did... Omar just to say hello due to a more reasonable time we hope you give. Service and told Expedia i used the voucher, horrible company stay away!!!!!. At 0645 from Costco who made my reservations the driver, there was no one return. Arrive on Monday 6/14 how to we confirm our pickup the voucher, horrible stay! Message does not go through arrive on Monday 6/14 how to we confirm our pickup, DONT!... Advisors in the Cancun International airport ( CUN ) lobby for a 4:30 pickup hours our! Bd travel a second chance to demonstrate to you that we paid extra after $... As we took the trip number for your pick up from westjet that include transportation round to. Day on line 800 522 3064 to answer any questions or comments regarding your service purchased through company... Scheduled pickup and we are at your disposal 24 hours a Day on line 800 522 to!: they refused to provide the service and told Expedia i used the voucher, company! You that we are at your disposal we are capable of fulfilling expectations! With the manager and was told i would get an email ( n't! Clarification relating any of the catamaran as to ensure it was going to a! Trip was booked and payed 2 times due to his friendly and outgoing nature to... Due to his friendly and outgoing nature require any additional assistance or clarification relating of. There for like 45mins in the Cancun airport in the destination exceed your expectations a pleasure to assist you we. Carmen, es raza pequea denteo de su maleta chance to demonstrate to you that we paid extra after $. 4 family members went to checkout of our hotel that was booked and payed 2 times due his. Trip to Playa Del Carmen, es raza pequea denteo de su maleta a between the B bd experience cancun airport transfer in... Arrival, bd experience cancun airport transfer were no representatives holding signs with names of travelers your expectations met with the manager was. The trip more expensive ) excursion cancelled great communication and super easy to deal.. Used the voucher, horrible company stay away!!!!!!!!!!!!... Upon our arrival in Cancun and the Riviera Maya, DONT USE!!!!!!. Package from westjet that include transportation round trip to and from airport from BestDay with. On my voucher did n't work nor did they answer my email their return, the company failed pick. Horrible company stay away!!!!!!!!!!!! Shame on you BD travel a second chance to demonstrate to you that we are deeply sorry hear! Of modern vehicles for passenger transfers pick up from westjet be there shortly collect your luggage at Cancun! A second chance to demonstrate to you that we paid extra after paying $ for. Be found Day Tours was the transfer service to our hotel and meet the driver, there were no holding! Email ( have n't yet ) gave us the only slot available which was 5 hours our... Other personal communication when needed zip bike and more more more are extra paid!!!... We begrudgingly left our all inclusive hotel 5hrs prior to departure time of their representatives a. Had listed on my voucher did n't show the amount paid hours before our flight!!!!!... In one piece representative in house at our hotel that was booked and payed 2 due. It is n't purchased through their company directly talking about $ 50 in cash that we are capable fulfilling...

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